Refund policy
Returns
We have a 30-day return policy on most items, which means you have 30 days after receiving your item to request a return. Items from The Uncommon Luxe Collection have a separate return window, as outlined below.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn and unused
- With tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
Uncommon Luxe Collection Returns
Because each Uncommon Luxe purse is individually hand-painted, embellished and finished by hand, items from The Uncommon Luxe Collection have a 7-day return window from the date of delivery.
To be eligible for a return, the purse must be unused, unworn and in its original condition and packaging, with the Certificate of Authenticity and all included accessories. Purses showing signs of wear or use are not eligible for return.
To start a return, please contact us at dana@danasuncommonglass.com.
Returns should be sent to:
10031 Chrysolite Place, Las Vegas, NV 89143
Items sent back without first requesting a return will not be accepted.
Order Cancellations
Orders may be canceled within 24 hours of purchase by contacting us at dana@danasuncommonglass.com. After this window, your order may already be in processing and cannot be canceled.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right with a replacement or refund.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Custom products (special orders or personalized items)
- Sale items or gift cards
If you have questions about your specific item, please contact us before ordering.
Exchanges
The fastest way to exchange an item is to return the one you have. Once your return is accepted, you can place a new order for the replacement item.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note:
- It may take additional time for your bank or credit card company to process and post the refund.
- If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at dana@danasuncommonglass.com.